FAQ


General/Mattress


Why choose KUTSON?

At KUTSON, we know that the bedroom is no place for a compromise, so we created the only mattress in a box brand that offers dual zone customization based on your personal comfort preferences and at home modification capabilities. With nine different comfort level options, you can pick a layer combination that's unique to your individual sleep style - and so can your partner!


How does KUTSON work?

The KUTSON mattress has nine different levels of firmness, from "softest soft" to "firmest firm" with seven levels in between. Mix and match any two of the soft, medium and firm layers any way you like. Every mattress is customizable at home so you can create your perfect comfort level. Just unzip the cover and swap layers until you find the firmness that is just right for your body, sleep style, comfort needs and personal preferences. If you're sleeping with a partner who prefers a different comfort level - the other side of the bed is customizable, too. Each KUTSON mattress comes with soft, medium and firm layers. Sizes Queen, King and California King come with two sets of layers. If you can't make a perfect combination with the included layers, just call us and we'll send another layer at no charge.


What materials are used in the KUTSON mattress?

Our mattresses have been specifically designed to provide the ultimate experience in comfort and support. Each mattress is composed of 6 different scientifically engineered foam layers. From top to bottom:
The "Alaria" comfort layer is made with cooling, temperature regulating, gel-infused foam. Keeping you cool every night. Soft, medium and firm comfort layers are specially engineered to have very little top to bottom change in density and firmness for optimum performance and longevity. KUTSON's patent-pending foam edge rail design provides for a firmer sitting edge while eliminating the "roll off the bed" dilemma facing other foam mattresses. The "Spine Align" base layer is crafted with high density, resilient foam for a strong base that's guaranteed to last for years.


Who is the KUTSON mattress best for?

Literally EVERYONE. Okay, we're biased, but it's true. Whether you’re sharing a mattress or sleeping alone, everyone is happy.


How thick is the mattress?

All sizes are 11 inches thick.


How big/heavy is the KUTSON mattress?

Every KUTSON mattress is 11 inches thick. Dimensions and weights by mattress size are listed below:

  • Twin – 38” x 74” -- 58 pounds
  • Twin XL – 38” x 80” -- 63 pounds
  • Full – 53” x 74” -- 80 pounds
  • Queen – 60” x 80” -- 99 pounds
  • King – 76” x 80” -- 124 pounds
  • California King – 72” x 84” -- 123 pounds

 


What about foundations? Can I use the KUTSON mattress with my existing frame?

The mattress should be set up on any flat, firm surface. It is fine to use your existing foundation as long as it’s not damaged or bowed. Coiled box springs, platform foundations, wooden slats, even the floor, will all work great as long as they are firm, strong, and flat. We do not recommend using another mattress as your foundation as it will not provide the solid, flat support needed.


What is the mattress made of?

Our mattresses have been specifically designed to provide the ultimate experience in quality, comfort and support. The difference is in our layers, and each one has a specific purpose.

A comfort layer made of a cooling, gel-infused memory foam to keep your body at the perfect sleeping temperature. Polyurethane foam support layers with different levels of firmness to provide multiple levels of comfort. A patent-pending perimeter edge design made of highly resilient foam keeps everything in its place while preventing the “roll off” dilemma of other beds. And 5” of a quality, high-density foundation foam.


What kind of platform can the KUTSON mattress stay on?

The mattress should be set up on any flat, firm surface. It is fine to use your existing foundation as long as it’s not damaged or bowed. Coiled box springs, platform foundations, wooden slats, even the floor, will all work great as long as they are firm, strong, and flat. We do not recommend using another mattress as your foundation as it will not provide the solid, flat support needed.


Why does it cost so much less than mattresses in retail stores?

We didn’t just cut the middle man out of the rotation. We cut ALL of them. This mattress was invented, produced, and sold directly by us which means there are no “brick and mortar” expenses, no franchise distributors, and no salesmen or commissions to pay. The mattress is going directly from the manufacturer to you. And we can pass all those savings along to our customers!


Will it be hot like other memory foam mattresses?

Nope, you’ll always be cool. The top layer of our mattress is made of a unique cool-gel infused phase change foam that is engineered to dissipate body heat and moisture and counteract heat fluctuations in order to maintain optimal body temperatures all night long.


Does it work with an adjustable bed?

Yes, this will work with an adjustable bed.


Are chemical fire retardants used in this mattress?

No, no chemicals are used. The fire protection for this mattress comes from a stretch-fabric barrier. It meets all required safety regulations without the need for toxic and strong-smelling chemicals.


Has the mattress been product tested for safety?

All mattresses that are for sale in the United States must pass a standard fire test, as per regulations 16 CFR 1633 and 1632. Our product complies with all required safety testing.


Does it transfer movement from my sleep partner?

No. KUTSON's unique DUAL ZONE layers and NO GLUE lamination means there is very minimal motion transfer, if any.

Set up & Care


How do I set it up?

**Set up graphic**


How long does it take for the mattress to reach its proper size once unpacked?

The mattress should reach full capacity within minutes.


Does it emit off-gas or have that chemical smell like new memory foam?

No. Our product is proudly made in the USA. It has NOT been sitting on a container from China for the last 6 weeks absorbing “container smell”. Like any new product direct from the packaging there might be a faint “new item” smell similar to what you’d experience with new furniture or a new car. But there is no strong, chemical odor as you’d find with some other mattresses.


Can I use a mattress pad/cover?

Yes, but keep in mind, our cover was specifically chosen to compliment the mattress. If you add a mattress pad, be sure it is soft, breathable, and stretchable, to allow you to realize the full benefits of your KUTSON mattress.


How do I clean it?

Spot cleaning is best. The cover can be unzipped and machine washed on the gentle cycle and air dried or tumbled dried on low if necessary. However, too many washings will create unnecessary wear so only machine wash when necessary.


Does it have a break-in period?

There is a minimal break-in period as with most new furniture. Because our foam layers are a higher quality than others, they will need just a little time to adjust to your body. You should allow approximately 2-4 weeks to adjust to your new mattress and achieve its full potential comfort.


What kind of sheets will fit the mattress?

Most standard sheets will fit fine. The mattresses are 11 inches thick so just be sure whatever sheets you’d like to use will fit that depth.


Do I need to flip it?

No, this is a one-sided mattress so you don’t need to flip. In fact, we’ve specifically designed it with a unique support structure and superior layers so you don’t have to flip it. You can rotate it end to end a few times a year if desired.

Purchasing and Returns


How much is shipping?

Shipping is completely free within the continental US. Shipping fees are applied for Alaska and Hawaii and are calculated at checkout.


What if I don’t like it? Can I return the mattress?

We have the best return policy you'll never want to use. We're so confident you'll fall in love on the first night, we're giving you a 100 night FREE sleep trial. That's more than three full months (of the best sleep of your life)! After that, if you decide you would like a refund - no problem. Send us an email and we'll have the mattress picked up and refund your money. That's it, no hassles, no hoops to jump through and best of all, no visits to the mattress store. 


When can I expect to receive my mattress?

This will vary slightly depending on where the mattress is being shipped, but in general, you should receive your mattress within 3-10 business days from the date of purchase.


Do I need to keep the box it came in?

No. If you decide to return the mattress after your 100 day trial, we will send someone to pick it up.


How does mattress delivery work?

Your mattress will be shipped through a ground carrier (UPS, FedEx, DHL, etc) and delivered to your door in the box. You will be notified via email when your order ships and provided with a tracking number to anticipate delivery. Unless otherwise noted, someone will need to be home to sign for the delivery.


How big is the box?

The box is 20” x 20” x 42”.


Where are they shipped from?

All mattresses are shipped from our warehouse in California


Can you ship to a PO Box?

Unfortunately, no, we can’t ship to a PO Box at this time.


Where do you ship to?

KUTSON ships to all 50 states. We do not currently ship to any US territories or internationally.


What happens to the mattress if it is returned?

If you decide not to keep your mattress after your 100 day trial, it will be picked up and either recycled or given to a charity.


Do I have to be home for delivery?

By default, someone must be home in order to sign for the delivery. If you prefer not to be home for delivery, simply uncheck the "require signature" box during checkout. Note that by waiving signature requirement, KUTSON is not responsible for lost, stolen, or missing boxes that are marked as delivered.


How long does it take to receive my refund?

Refunds will be processed within two weeks of your mattress being picked up. Please check out our Return Policy for more information.


Is there sales tax?

KUTSON is required by law to charge sales tax in states where we have nexus. Nexus means that we have some sort of presence in that state, whether it's an employee who lives there or a manufacturing facility. We currently charge tax in the following states: CA and WI. Tax rates vary by state and zip code and will be applied at checkout.


Why is there a recycling fee?

California, Connecticut, and Rhode Island require a recycling fee. The amount varies, but is usually between $8 and $16. These state-mandated funds are used to fund statewide mattress recycling programs. Please visit http://mattressrecyclingcouncil.org for more information.


How long does it take to receive my refund?

Refunds will be processed within two weeks of your mattress being picked up. Please check out our Return Policy for more information.

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